Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence


Price: $67.76
(as of Nov 18, 2023 00:46:31 UTC – Details)

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one.

Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.
* Chapters focus on:
* Tools for establishing and measuring customer service teamgoals
* Creating customer service standards unique to yourorganization
* Tips on training sessions
* Strategies for maintaining top-of-mind awareness of customerservice among employees
* Customer service techniques for physicians and nurses
* An overview of customer service as an essential component ofbusiness development and marketing

Publisher ‏ : ‎ Jossey-Bass; 1st edition (June 29, 2000)
Language ‏ : ‎ English
Paperback ‏ : ‎ 250 pages
ISBN-10 ‏ : ‎ 0787952516
ISBN-13 ‏ : ‎ 978-0787952518
Item Weight ‏ : ‎ 8.9 ounces
Dimensions ‏ : ‎ 5.94 x 0.46 x 8.94 inches


There are no reviews yet.

Be the first to review “Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence”

Your email address will not be published. Required fields are marked *

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sale up to

20% extra

New Arrival

Product added!
The product is already in the wishlist!
Removed from Wishlist

Shopping cart